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If a product is purchasable on the site, it is immediately available in our warehous. If a product is momentarily unavailable it will appear as sold out on the website and therefore not available for purchase.
You can request to cancel an order by contacting our customer service within 12 hours from the time it was made and specifying the order number. We will contact you to agree on the refund procedure.
Yes, the minimum amount to place an order is 10€. For orders over 50€ shipping is freet.
Payment via Paypal is the accepted method.
Sorry but payment in cash upon delivery is not accepted.
All information on your order, your personal data and your credit card are strictly protected. We adopt the most advanced standards for data transfer and access to information. Under no cisrcumstance do we retain financial info for credit card payments (card number, expiration date, etc.) are not retained.
A fixed contribution of 5 € is charged (including VAT) for shipment, for orders up to a total amount of 50€. For orders over 50€ shipment is free.
Your order will be processed within 2-3 working days from the date of confirmation.
The Courier will make another delivery attempt indicatively on the following day. If it is not possible to deliver the order, The Courier will leave a "non-delivery" notice.
We are constantly committed to offering safe and qualitatively perfect products. However, it could happen that an item has an anomaly. If the product you received has faults, please feel free to contact our customer service, specifying the item code found on the order confirmation, the type of defect detected and attach a photo that shows the issue (if possible).
If there has been an error we invite you to our customer service specifying the order number, the desired product, the product actually received and attach a photo (if possible).